Our Customer Care team act as the point of contact for all customers once they’ve purchased their new home. They make sure our customers always have someone they can contact and rely on should they have any queries or issues with their home. The team will ensure that customer expectations are managed sensitively, working across the business and with suppliers to resolve any issues as soon as possible. They’re also proactive in making sure our new developments feel like communities so that people who move in can feel at home from day one.
- Head of Customer Care
- Customer Care Office Manager
- Customer Care Co-ordinator
- Customer Care Administrator
- Customer Care Operations Manager
- Customer Care Technician
Who we’re looking for
The exceptional level of customer care that’s expected here means you’ll need to enjoy listening to people’s concerns and providing practical advice where possible. Every department here collaborates to do the best by our customers and everyone in the team is comfortable working with colleagues to find solutions. What’s really important is that you are able to empathise with the customer, build a relationship and be assertive in order to deliver an outstanding customer experience.
We pride ourselves on keeping a family feel to our organisation despite our continued growth. We understand how important our employees are to the success of our business, which is why we offer a generous benefits package to show our appreciation.
You can see a selection of our benefits below and the specifics for your role in the job description when you 'Search jobs'.
- Pension Scheme
- Death in Service
- Bonus scheme
- Voluntary Bens
- Buy/Sell Holiday
- Annual Health Assessment
- Employee Assistance Programme
Find and acquire the land
Buying the right land in the right location is crucial to creating great places to live. The Silkwood site was originally allocated for employment premises. Following discussions with the Local Planning Authority however, we were able to negotiate a joint use building scheme, which we marketed alongside Wakefield Council. We worked closely with the Local Authority during the various stages of the Local Development Framework, producing reports and conducting surveys in relation to traffic and local employment. The results we gained allowed us to demonstrate that the site was able to accommodate a large proportion of residential housing, with limited employment uses.
Evaluate and prepare the site
With the land identified, our Technical team prepared draft designs and carried out a site appraisal. The Engineer prepared drainage, levels and foundation layouts, and a technical report for the site that the Commercial team used for pricing, determining the overall land value. Once the land deal was agreed, the Technical and Engineering Co-ordinators prepared for the site start by acquiring a variety of official documentation, which included obtaining technical approvals and ensuring we were protecting trees and wildlife. They also supported the Sales team by providing legal plans, assisting in the preparation of sales literature and responding to customer queries.
Senior Quantity Surveyor
Making sure our homes get built
Using the site reports provided by the Technical team, our Commercial team determined the cost of developing the site and the overall land value. Silkwood Gate was a particularly complex project to cost due to the previous uses of the site and the size of the land. Every house contains around 10,000 components, and it was down to the team to source, purchase and install all of these parts. After our Material Buyers ordered all of the materials to be installed, our Quantity Surveyors then found sub-contractors to carry out all the work. By liaising with the site teams daily and monitoring monthly costs, our Quantity Surveyors ensured that we remained within our budget.
Building customers’ dream homes
Silkwood Gate was a technically challenging site as there were issues with the ground conditions and remediation works. Despite these challenges, our site team managed these issues extremely well, as they built an attractive sales complex, set up compound facilities, and undertook traffic management and health and safety duties. Along with our Sales team, our Construction team were responsible for ensuring that our customers received the best possible service and were fully able to enjoy their new homes and environment.
Senior Sales Adviser
Matching the right people to their dream home
Responsible for all aspects of sales and marketing, our Sales team ensured that all reservation and legal completion targets were met. As the home styles available in Silkwood Gate appealed to first-time buyers and move-up purchasers, our Marketing team ensured all marketing activity and development webpages were tailored to the respective buyer profiles. Our customers are at the heart of what we do, and it was down to our Sales & Marketing team to ensure we provided our purchasers with an outstanding customer experience.
Customer Care Co-ordinator
Making sure our customers are happy
Our Customer Care team work closely with all other departments to ensure that even after customers have moved into their new home they are provided with the very best care. These responsibilities include recording and managing any issues that may arise during the warranty period and helping the customer with any enquiries they have about their home or the development.